Skip to content

Tips to Fix Outlook Send and Receive Error

  • by

 Assure your internet connection

You must initially make sure of the internet connection; you need to follow these steps below to do so.

1) Start your internet browser.

2) You need to type the following two URLs in the address bar


If the internet connection problem persists, look at the troubleshoot network connectivity problems in your particular browser in which you are browsing.

2 Verify Outlook email account settings

1) By opening your Outlook, select the account for which you want to check email account settings

2) After this, click on the file tab present on the ribbon

3) Select info and choose the account for your email id

4) Click on account settings, a menu as a drop-down list appears. Click on the account settings.

5) On the window of account settings, make sure that the email address is chosen and click on change.

6) Verifying the basic accounts settings:

The window for account settings should appear like this:

basic accounts settings img 1

If instead of this window, you are seeing a different one with buttons marked as “reset mail and settings”,” next” then look at the section below what to do-

What to do if I am not getting the screen above mentioned after clicking on change in the account settings?

Instead of seeing server settings, you will face a window appearing with buttons marked as “reset mail and settings” and “next” in the alterations made in the year 2018 by Microsoft in the Outlook interface.

If the above-described screen is faced by you, you are asked to go to the settings in a way that is different from the older versions.

  • First, completely close the Outlook program
  • Go to the control panel of the windows system folder
  • Search in the control panel app for the keyword ‘mail’
  • Click on that mail result
  • Click on the email accounts button

After following these steps you would be able to see the account and select the change button and able to view the settings window described above in step 3.

Though you will be having ‘your name’ and ‘password’ different shown on the screen else will be the same as shown on the above screen. The below described things should be cross-checked for similarity.

  • Your email address should all be in the lowercase
  • Account type should be IMAP
  • as your incoming and outgoing mail server
  • user name should be your email id in lowercase letters
  • the check should be made at Remember password
  • The following setting should be unchecked: “Require logon using Secure Password Authentication (SPA)”

After you have finished verifying the above settings, you need to click on the more settings option. The window related to “Internet E-mail Settings” will appear.

7) Verifying the Outgoing Server settings

Your outgoing settings window should appear like this:

outgoing setings img 2

You are required to verify the below settings:

  • Put a checkmark on the option- My outgoing server (SMTP) requires authentication
  • Select- Use the same setting as my incoming server

8) Verifying the Advanced settings.

After clicking on the advanced tab, you should be able to see a window like this

advanced settings img 3

You will be having these values as shown in the screen above for incoming server as 143, outgoing server as 587, STARTTLS for- use the following type of encrypted connection.

Some of the Outlook 2016 versions may represent these settings in this way: 993 as incoming server, outgoing server as 465, SSL for- Use the following type of encrypted connection.

Click on the OK button to close the internet email-settings window if everything seems to be okay.

9) Test your settings

Click on the Next button. A message notification saying- “all tests completed successfully” will appear. If the test is failed, again check the setting if you have entered them correctly.

Now, if the window of test settings is still open, close it to continue further.

Click on a finish to finish your “Change Account” wizard.

Close the account settings window.

3 Delete Suspected Message from Mailbox

The presence of suspicious emails in your inbox may create obstacles in sending or receiving any email messages in Outlook. Delete the suspected messages by following the below-mentioned steps-

  • First, you need to have access to your mailbox with the help of your ISP’s web-based email program. Delete the emails.
  • You can contact your ISP and tell them to do so.

4 Review firewall settings and disable email scanning with Anti-Virus program

Sometimes any kind of Outlook 2016 sends receive error or Outlook 365 send receive error may occur when your antivirus software installed is inclusive of the email scanning feature. You have to do some supplementary configurations for using Outlook or Outlook express with antivirus software. E.g. you need to configure the Kaspersky antivirus office plug-in to work with Outlook or Outlook express.

Configuring the firewall software for enabling the mentioned files to access the internet are mentioned as-

  • Outlook.exe (for Outlook)
  • Msimn.exe (for Outlook Express)

Make sure that the default settings for the input and output ports are the same as-

For outgoing access- port 25

For incoming access- port 110

If someone is not sure about the ports, they can ask from their ISP or system admin.

5 Repair your Outlook or Outlook Express

You can fix the Microsoft Outlook send receive error or Outlook error while preparing to send a sharing message by following the steps for fixing these errors. If the files related to Outlook express are damaged and are not doing well, you need to follow these steps step by step until your problem of Outlook send-and-receive error resolves.

1) Try restarting your computer

2) Close all the other opened apps or programs other than internet explorer and Outlook express.

3) Deleting the temporary internet files on your internet browser

4) Select compact all folders in Outlook express

  1. Go to the File menu and click on work offline.
  2. Make sure that no news or e-mail folders are left open; check this from the folder list.
  3. Close the folder list.
  4. Go to the File menu and select folder, click on compact all folders
  • Don’t use your PC unless all the compact procedure completes.
  • If still, any error occurs during compacting, try closing the Outlook express then again open it and repeat the same process. If the error persists, restart your PC and try compacting again.

5) Try to Re-register on Outlook express

  1. Start> Run or plus windows + R keys.
  2. Type msimn /reg, and click on OK in the ‘open’ box.
  3. Internet explorer>tools>options>programs set the Outlook express as your default email client.

6) Try re-registering the DLL Library files which are used by Outlook express.

  1. Click on start> run or press Windows + R key.
  2. Type regsvr32 urlmon.dll in the ‘open’ box and then click OK.
  • You need to repeat the registration process to run:
  1. regsvr32 shdocvw.dll
  2. regsvr32 browseui.dll

e sure that your email profile works correctly

For ensuring that your currently existing email profile is working correctly on Outlook, you need to create a new email profile. If you can send and receive by this new email profile and are no more facing the issue of Outlook 2016 send receive error/Outlook 365 send to receive an error, then the newly created account needs to be set as your default profile.

7 Start Outlook in safe mode

Try starting Outlook in safe mode by following the steps defined below

  1. Tap on the search bar of your operating system.
  2. Type Outlook.exe /safe.
  3. Press enter

If you are face up with the notification indicating about the email profile saying that it has been damaged/ conflicting third party application/ add-ins are installed then you need to create a new email profile.

8 Run the Inbox Repair Tool to repair your .pst file

A .pst file is responsible to store your folders such as emails, contacts, etc. if the .pst gets corrupt; you may encounter Outlook send and receive an error. Running the inbox repair tool can resolve the error caused by the .pst file.

Step 1: Launch your inbox repair tool after closing the Outlook express

Step 2: Repair your .pst file

Locate your .pst file in the inbox repair tool by typing the name and path of your file or browse your .pst file and click on start.

Step 3: Recover repaired items to a new .pst file

After you have finished running your inbox repair tool, you can recover your repaired items by starting the Outlook. Move your repaired items into a new personal folder with a .pst file entry in your profile.

Please make a note that the steps required to follow for creating a new personal folder .pst file may vary according to the version of Outlook you are using.

9 Delete Messages Stuck in Outbox

Check if any unsent messages got stuck in your outbox. Clear the messages whom you find stuck in the outbox.

10 Run MAPI Repair Tool

If you found the Mapi32.dll file damaged or corrupt, there’s a probability that you can receive the error following error message when you try sending or receive messages in Outlook.

Sending and Receiving reported error (0x8007000E): Out of memory or system resources. Close some windows or programs and try again.

For resolving this issue, you need to run the MAPI repair tool which is a (Fixmapi.exe). This file can be located in one of the following folders.

  • C:\Winnt\System32
  • C:\Windows\System32

11 Incorrect Mail Address in SMTP Distribution List

If one SMTP address in a distribution list is corrupted or incorrectly formed, error 0x8004210b can occur. You should examine all email addresses in the distribution list to make sure that they are correct. Additionally, you can send individual test email messages to each distribution list member to identify invalid email addresses.

12 Try a professional Outlook repair tool for repairing your PST file.

Step 1: Add the PST file.

After launching the Stellar Outlook Repair tool, add a PST file to it by clicking on the home tab. A message will pop up asking the file to browse or find the PST file for repair.

Step 2: Repair the PST file

Click on browse if you know about the location of your PST file or click on find if the location is not known. Start the repairing process by clicking on the Next button.

Step 3: Preview and save

Now the software starts scanning the corrupt file. After scanning has been done the tool previews the items it has restored. Save your repaired files in the home tab by selecting any folder. Select your PST file and then click on browse. After that, click on OK to save.

In this article, we have made 12 possible solutions for you to rectify your Outlook error while preparing to send a sharing message. You can follow every step in a sequence to rectify your Outlook error while preparing to send a sharing message. At last, if none of the methods work for you, however, most probably you are going to make your problem solved but we also have the solution for in none of the above 12 tips work for you, in case of severe file damage. Stellar PST file repair tool has been recommended to you hereby rigorous experience and analysis amongst various recovery tools and a step by step procedure has been described for you to troubleshoot your Outlook send and receive an error. Hope you have found your solution for the Outlook error!

Leave a Reply

Your email address will not be published.